Currently we have a no refund, no exchange policy. Once confirmed an order cannot be cancelled.
Cancellation Policy
If you need to change or cancel your order, please contact us within 24 hours of placing the order at 9611736884 from Monday to Sunday between 10 AM- 6 PM. You may also send an email on support@kraftsandkreations.com
Please be advised that some orders are shipped almost immediately and it may not always be possible to cancel.
Cancellation of Fraudulent/Loss to business Orders
To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Krafts & Kreations reserves the right to cancel all past, pending and future orders without any liability. Krafts & Kreations also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the cancelled orders may not be refunded.
The customer may be considered fraudulent including but not limited to any of the following scenarios are met:
Customer doesn’t reply to the payment verification mail sent by Krafts & Kreations
Customer fails to produce adequate documents during the payment details verification
Misuse of another customer’s phone/email
Customer uses invalid email and phone no.
Customer refuses to pay for an order
Customer is involved in the snatch and run for any order
The customer may be considered loss to business including but not limited to any of the following scenarios are met:
Customer with a very high return rate
Invalid/Incomplete address cases
Repeated request for monetary compensation for petty issues
Account for the customers falling in fraudulent or loss to business category may be blocked.
